fb99 Terms & Conditions — Your Rights and Responsibilities on Our Platform

1. Definitions

In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise:

• "fb99" refers to the online betting and gaming platform operated at fb99bet.org, including all associated services, features, and content made available to registered players.
• "Platform" means the fb99 website, mobile-optimised browser interface, and any associated applications or services through which players access betting, casino, and games content.
• "Player" / "You" / "User" means any individual who has registered or is seeking to register an account on the fb99 platform.
• "Account" means the personal account created by a player upon successful registration on the fb99 platform.
• "Balance" means the total of real-money funds held in a player's fb99 account at any given time, excluding bonus funds unless otherwise specified.
• "Bonus Funds" means any promotional credits, free bets, cashback amounts, or incentive balances credited to a player's account under the terms of a specific fb99 promotion.
• "Wagering Requirement" means the total amount a player must stake in eligible games or betting markets before bonus funds become eligible for withdrawal.
• "Know Your Customer" or "KYC" means the identity and address verification process required by fb99 before certain account actions — including withdrawals and high-value transactions — are processed.
• "Services" means all products, features, games, betting markets, payment processing, promotions, and customer support functions made available via the fb99 platform.

2. Acceptance of Terms

By accessing the fb99 platform, clicking "I Agree" during the registration process, or using any part of the fb99 Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, together with the Privacy Policy and any game-specific or promotion-specific rules published on the platform.

If you do not agree with any provision of these Terms, you must immediately cease using the fb99 platform and, if you have already registered, contact support at [email protected] to close your account.

3. Eligibility & Registration

3.1 Age Requirement

You must be at least 21 years of age to register an account and use the fb99 platform. fb99 operates strictly as an adults-only service. By registering, you represent and warrant that you are 21 years of age or older. fb99 reserves the right to request documentary proof of age at any time and to suspend or permanently close any account where age requirements have not been satisfied.

3.2 Geographic Eligibility

The fb99 platform is operated primarily for players located in Bangladesh. It is your sole responsibility to ensure that accessing and using online betting services is lawful in your jurisdiction. fb99 makes no representation that access to the platform is legal in any jurisdiction outside its primary operating territory.

3.3 Registration Information

When creating an fb99 account, you must provide accurate, complete, and current information including your full legal name, date of birth, valid email address, active Bangladeshi mobile phone number, and preferred payment method details. Providing false, misleading, or incomplete registration information is a material breach of these Terms and may result in immediate account suspension and forfeiture of all balances.

3.4 One Account Per Player

Each player is permitted to hold only one active fb99 account. The operation of multiple accounts — whether under the same or different personal details, devices, IP addresses, or payment methods — is strictly prohibited. fb99 uses automated detection tools to identify duplicate accounts. All bonuses claimed via duplicate accounts are void and all associated balances are subject to forfeiture.

4. Account Management

4.1 Account Security

You are solely responsible for maintaining the confidentiality of your fb99 login credentials, including your username, password, and any two-factor authentication codes. You must not share your account credentials with any third party. fb99 will not be liable for any loss arising from unauthorised access to your account resulting from your failure to keep your credentials secure.

4.2 Account Verification (KYC)

fb99 is required to verify the identity of its players as part of its Know Your Customer (KYC) obligations. You may be required to submit one or more of the following documents: a valid government-issued national identity card (NID), passport, driving licence, or utility bill confirming your name and residential address in Bangladesh. fb99 reserves the right to suspend withdrawal functionality on any account where KYC documentation has been requested but not yet satisfactorily provided.

4.3 Account Currency

All fb99 accounts are denominated in Bangladeshi Taka (৳). Deposits, withdrawals, balances, and bonus values are all displayed and processed in BDT. fb99 does not currently support multi-currency accounts.

4.4 Inactive Accounts

An account is considered inactive if no login activity has been recorded for a continuous period of twelve (12) months. fb99 reserves the right to apply an administrative fee to inactive accounts in accordance with its prevailing fee schedule. Players will be notified by email before any such fee is applied. To reactivate an inactive account, please contact support at [email protected].

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

fb99 currently accepts deposits and processes withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Available payment methods may be updated from time to time without prior notice.

5.2 Deposit Processing

Deposits via mobile wallet services including bKash, Nagad, Rocket, and Upay are typically credited to your fb99 account balance within thirty (30) seconds of successful transaction confirmation. Bank card and bank transfer deposits may take up to twenty-four (24) hours to be reflected in your account. The minimum deposit amount is ৳100. fb99 does not charge a fee for deposits, though your payment provider may apply its own transaction charges.

5.3 Withdrawal Processing

Withdrawal requests are processed by fb99 within five (5) to thirty (30) minutes of approval, subject to the completion of any applicable KYC checks. Withdrawals are paid exclusively to a payment method registered in the same name as the fb99 account holder. Third-party withdrawals are not permitted. The minimum withdrawal amount is ৳500.

5.4 Withdrawal Conditions

fb99 reserves the right to delay or withhold withdrawal processing in the following circumstances: where KYC documentation has not been satisfactorily provided; where there is a reasonable suspicion of fraudulent activity; where a player's account is under investigation; or where the withdrawal amount includes bonus funds that have not met the applicable wagering requirement.

5.5 Currency and Exchange

All transactions are conducted in Bangladeshi Taka (৳). fb99 does not apply currency conversion to player deposits or withdrawals. If your payment provider applies a currency conversion at their end, fb99 is not responsible for any resulting difference in the amount received.

6. Bonuses & Promotions

6.1 General Bonus Conditions

All bonuses and promotional offers made available to fb99 players — including the welcome bonus of up to ৳20,000 — are subject to the specific terms and wagering requirements stated at the time of the offer. In the absence of specific terms, the default wagering requirement applicable to any bonus credited to your account is twenty times (20x) the bonus amount.

6.2 Wagering Requirements

Bonus funds cannot be withdrawn until the applicable wagering requirement has been met in full. Wagering requirements must be completed within the validity period of the bonus, which will be stated in the specific promotion terms. Wagers placed on certain games may contribute to the wagering requirement at different rates — for example, live casino table games may contribute at a lower rate than slots. Eligible games and contribution rates are disclosed in the individual promotion terms.

6.3 Bonus Abuse

fb99 strictly prohibits bonus abuse in any form. This includes but is not limited to: creating multiple accounts to claim the same promotion more than once; using arbitrage or low-risk betting strategies specifically designed to clear wagering requirements while minimising real financial risk; and exploiting errors in bonus crediting systems. Any player found to have engaged in bonus abuse will have their bonus and associated winnings voided and may have their account permanently suspended.

6.4 fb99's Promotional Rights

fb99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. fb99 also reserves the right to refuse a bonus or recover bonus funds from a player's account if there is a reasonable basis to believe that the player does not qualify for the promotion or has violated its terms.

7. Betting Rules

7.1 Bet Placement

All bets placed on the fb99 sportsbook are subject to the specific rules applicable to the relevant sport and market. Bets are accepted at the odds displayed at the time of placement. Once a bet has been confirmed, it cannot be amended or cancelled by the player except where the fb99 platform explicitly offers a cash-out or bet-edit feature.

7.2 Void Bets

fb99 reserves the right to void any bet in circumstances including but not limited to: obvious pricing errors; event cancellation or postponement beyond the period covered by the applicable market rules; circumstances indicating that the integrity of the event has been compromised; or technical errors resulting in incorrect odds being offered.

7.3 Maximum Winnings

Maximum payout limits per bet, per day, and per market type apply and are disclosed within the relevant sports betting rules pages on the fb99 platform. fb99 will pay out only up to the applicable maximum regardless of the theoretical return of any given bet.

7.4 Live / In-Play Betting

Live betting markets at fb99 are suspended and reopened at fb99's discretion during the course of a live event. fb99 shall not be liable for any loss arising from market suspension or delay during in-play betting. Bets placed on in-play markets are subject to acceptance confirmation and may be declined at fb99's sole discretion.

8. Casino & Games

The fb99 casino lobby — including live dealer games, slots, and instant-win titles — is powered by third-party game studios including Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, Spribe, and others. Each game is governed by its own specific rules, paytable, and return-to-player (RTP) percentage, which are accessible within the game interface or its accompanying information panel.

All games available on the fb99 platform use certified Random Number Generator (RNG) technology or live dealing procedures that ensure fair and unpredictable outcomes. fb99 does not manipulate game results and has no ability to do so independently of the certified studios that supply the games.

In the event of a discrepancy between a game result displayed on a player's screen and the result recorded on fb99's server, the server record shall be the authoritative record for settlement purposes.

9. Prohibited Conduct

The following conduct is strictly prohibited on the fb99 platform. Any player found to have engaged in prohibited conduct will be subject to account suspension, permanent closure, and forfeiture of all balances:

• Registering more than one account or allowing a third party to use your account.
• Providing false, misleading, or fraudulent personal information at registration or during KYC verification.
• Using the platform if you are under 21 years of age.
• Attempting to hack, reverse-engineer, or otherwise interfere with the fb99 platform, its software, or its security systems.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the platform in a manner not authorised by fb99.
• Exploiting software errors, calculation errors, or pricing errors for financial gain.
• Engaging in or facilitating match-fixing, spot-fixing, or any form of sports integrity violation.
• Using funds derived from criminal activity to make deposits on the fb99 platform (money laundering).
• Threatening, harassing, or abusing fb99 staff or other players via any channel.
• Colluding with other players in games where collusion affects outcomes, including poker and certain live casino formats.

10. Responsible Gaming

fb99 is committed to promoting responsible gambling for all players in Bangladesh. We provide the following tools to all registered players free of charge, accessible via the Account Settings section after fb99 login:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your fb99 account.
• Loss Limits: Restrict the maximum amount you are willing to lose within a defined period.
• Session Time Limits: Set a maximum session duration after which you will be automatically logged out.
• Reality Check Reminders: Receive on-screen notifications at regular intervals informing you of the duration of your current session.
• Self-Exclusion: Voluntarily exclude yourself from the fb99 platform for a defined period or permanently. Self-exclusion requests are actioned within twenty-four (24) hours of receipt.

If you feel that gambling is negatively affecting your life or the lives of those around you, we encourage you to contact our support team at [email protected], available 24 hours a day, 7 days a week, including all public holidays in Bangladesh. For more detailed guidance, please visit our Responsible Gaming page.

11. Intellectual Property

All content on the fb99 platform — including but not limited to text, graphics, logos, icons, images, game interfaces, and software — is the property of fb99 or its third-party content licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the fb99 platform without the prior written consent of fb99 or the relevant rights holder.

12. Limitation of Liability

To the fullest extent permitted by applicable law, fb99 shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising out of or in connection with your use of the platform, including but not limited to:

• Loss of winnings due to technical failures, server outages, or internet connectivity issues beyond fb99's reasonable control.
• Losses arising from incorrect odds or pricing resulting from clerical or technical errors, which will result in void bets rather than liability for the full theoretical return.
• Any delay in deposit crediting or withdrawal processing resulting from the actions of third-party payment service providers.
• Loss of data or account information resulting from circumstances beyond fb99's reasonable control.

fb99's total liability to any player in connection with any single event or series of related events shall not exceed the amount of real-money funds held in that player's fb99 account at the time the relevant claim arises.

13. Privacy & Data

fb99 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an fb99 account, you consent to the collection and use of your personal data as described in the Privacy Policy. A full copy of the Privacy Policy is available at fb99bet.org/privacy-policy.

fb99 will not sell, lease, or otherwise transfer your personal data to third parties for marketing purposes without your explicit consent. Personal data may be shared with third-party payment processors, identity verification providers, and fraud prevention services where necessary for the operation of your account.

14. Amendments to These Terms

fb99 reserves the right to amend these Terms & Conditions at any time. Material amendments will be communicated to registered players by email to the address on file at least seven (7) days before the amended Terms take effect. Non-material amendments — including corrections of typographical errors or clarifications that do not alter the substance of any player's rights — may take effect immediately.

Your continued use of the fb99 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept any amendment, you must cease using the platform and close your account before the effective date of the change.

15. Account Termination & Suspension

fb99 reserves the right to suspend or permanently close any player account, with or without notice, for any of the following reasons:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within a reasonable timeframe after a formal request.
• Reasonable suspicion of fraudulent activity, money laundering, or match-fixing involvement.
• At the player's own written request via support.
• Where fb99 is required to do so by applicable law or regulatory directive.

Upon permanent account closure, any real-money balance remaining in the account (net of any voided bonus funds) will be returned to the player via the payment method on file, subject to the completion of all applicable KYC checks. fb99 shall not be liable for any loss of winnings or gameplay opportunity arising from a lawful account suspension or closure.

16. Complaints Procedure

If you have a complaint regarding any aspect of the fb99 platform, service, or these Terms, we encourage you to contact our customer support team in the first instance at [email protected]. Our support team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6) and will acknowledge your complaint within twenty-four (24) hours.

If your complaint is not resolved to your satisfaction at the first stage, you may escalate it in writing by clearly marking your email "Formal Complaint" and providing full details of the issue, the outcome you seek, and any supporting evidence. fb99 will respond to formal complaints within five (5) business days.

17. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with applicable law. Any dispute, controversy, or claim arising out of or relating to these Terms — including their validity, interpretation, breach, or termination — that cannot be resolved through fb99's internal complaints procedure shall be referred to and finally determined by binding arbitration or the appropriate legal forum as designated by fb99 at its sole and reasonable discretion.

Nothing in this clause shall prevent fb99 from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or prevent unauthorised use of the platform.

18. Contact Us

If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact the fb99 support team using the details below:

• Support Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including all public holidays in Bangladesh
• Response Time: Within 24 hours for general enquiries; within 5 business days for formal complaints
• Time Zone: Bangladesh Standard Time (BST, UTC+6)