fb99 Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1. Who We Are

This Privacy Policy is issued by fb99, the online betting and gaming platform accessible at fb99bet.org. References to "fb99", "we", "us", or "our" throughout this document refer to the operator of the fb99 platform. References to "you", "your", or "player" refer to any individual who visits, registers on, or uses the fb99 platform.

fb99 is the data controller responsible for the personal information collected through the fb99 platform. This means we determine the purposes and means by which your personal data is processed. If you have any questions about how fb99 handles your data, please contact our support team at [email protected].

2. Personal Data We Collect

fb99 collects the following categories of personal data from players registered on the platform. The specific data collected depends on how you interact with fb99 and which services you use.

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify the 21+ age requirement)
• Bangladeshi mobile phone number (used for account verification and communication)
• Email address (used for account management, notifications, and support correspondence)
• Residential address in Bangladesh (collected during KYC verification)
• Scanned copies or photographs of identity documents submitted during KYC, such as the National Identity Card (NID), passport, or driving licence

2.2 Financial Data

• Mobile wallet account numbers for bKash, Nagad, Rocket, or Upay registered in your name
• Bank account details for supported Bangladeshi bank channels (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)
• Debit and credit card partial details (last four digits, expiry date, card type) where card payments are used
• Records of all deposits, withdrawals, and transaction amounts on your fb99 account

2.3 Account & Gaming Activity Data

• Your fb99 username and account creation date
• Login history, session timestamps, and session durations
• Betting history, wager amounts, game selections, and outcomes across all sports betting and casino products
• Bonus claims, wagering progress, and promotional activity associated with your account
• Responsible gaming preferences and any self-imposed limits or exclusions you have set

2.4 Technical & Device Data

• IP address at the time of each login and transaction
• Device type, operating system, and browser version
• Screen resolution and language settings
• Cookies and similar tracking data as described in Section 7 of this policy
• Referring URL (the web address you visited immediately before arriving at fb99bet.org)

2.5 Communications Data

• Records of all support communications between you and the fb99 team, including chat logs and email exchanges
• Any feedback, complaints, or formal dispute records submitted by you
• Marketing communication preferences you have provided to fb99

3. How We Collect Your Data

fb99 collects personal data through the following channels:

• Direct collection: Data you provide when you complete the fb99 registration form, submit KYC documents, make a deposit or withdrawal request, contact our support team, or respond to a survey or promotion.
• Automated collection: Technical and device data collected automatically when you visit fb99bet.org or use the platform, including through cookies, server logs, and analytics tools.
• Third-party sources: Identity verification and fraud-prevention providers who process KYC data on our behalf; payment processors who confirm the status of your bKash, Nagad, Rocket, or bank transactions; and fraud detection services that may flag high-risk activity associated with your IP address or device.

4. Why We Use Your Personal Data

fb99 uses the personal data we collect for the following specific purposes:

5. Legal Basis for Processing

fb99 processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to create and operate your account, process payments, and deliver the betting and gaming services you have requested by agreeing to the fb99 Terms & Conditions.
• Legal obligation: Processing required to comply with applicable law, including identity verification, anti-money laundering checks, and data retention requirements imposed by law.
• Legitimate interests: Processing carried out in fb99's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and platform improvement — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your explicit, freely given consent — most importantly, the sending of direct marketing communications. You may withdraw your consent to receive marketing at any time by contacting support at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Third Parties

fb99 does not sell, rent, or trade your personal data. We share your data only in the following limited and clearly defined circumstances:

6.1 Service Providers Acting on Our Behalf

fb99 engages a limited number of carefully selected third-party service providers who process personal data on our behalf and under our instruction. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks process transaction data necessary to complete your deposits and withdrawals.
• Identity verification providers: KYC and document verification partners who confirm the authenticity of identity documents submitted during account verification.
• Fraud prevention and risk management services: Providers that assess device fingerprints, IP addresses, and behavioural signals to detect and prevent fraudulent activity.
• IT infrastructure and cloud service providers: Secure hosting and database services used to store fb99 platform data.
• Game content studios: Game providers including Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, and Spribe receive limited session and game-result data necessary to deliver their games within the fb99 platform. These providers operate under their own privacy and data security standards.

All third-party service providers engaged by fb99 are contractually required to process personal data only for the purposes specified by fb99, to maintain appropriate security standards, and to refrain from using your data for their own commercial purposes.

6.2 Legal and Regulatory Disclosures

fb99 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised third parties where required to do so by applicable law, court order, or other binding legal process. In such cases, fb99 will disclose only the minimum data necessary to satisfy the legal obligation.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the fb99 business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and any change in the data controller responsible for your information before the transfer takes effect.

7. Cookies & Tracking Technologies

fb99bet.org uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse site usage. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the fb99 platform to function. They enable core features such as session management, login authentication, and security checks. These cookies cannot be disabled without significantly impairing your use of the platform.
• Functional cookies: These cookies remember your preferences — such as your preferred language and deposit method — so you do not need to re-enter them on each visit.
• Analytics cookies: fb99 uses anonymised analytics to understand how players navigate the platform, which pages are most visited, and where technical errors occur. This data is used solely to improve the fb99 experience and is not linked to individually identifiable player profiles.
• Session security cookies: Short-lived cookies used to maintain the integrity of your logged-in session and protect against cross-site request forgery (CSRF) attacks.

fb99 does not use third-party advertising cookies or behavioural tracking cookies that build cross-site profiles of your browsing behaviour. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect core platform functionality.

8. Data Retention

fb99 retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your fb99 account and for a period of five (5) years following permanent account closure, in line with record-keeping requirements applicable to financial services businesses.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of submission, consistent with anti-money laundering record-keeping obligations.
• Transaction and payment records: Retained for five (5) years from the date of each transaction.
• Support and communications records: Retained for three (3) years from the date of the final communication in each support thread.
• Marketing preferences and consent records: Retained for as long as you maintain an fb99 account, and for one (1) year following account closure.
• Technical and log data: Retained for up to twelve (12) months from the date of collection, after which it is anonymised or deleted.

Once the applicable retention period expires, personal data is securely deleted or irreversibly anonymised in accordance with fb99's internal data disposal procedures.

9. Data Security

fb99 takes data security seriously and implements a multi-layered approach to protecting your personal and financial information:

• Encryption in transit: All data transmitted between your device and fb99bet.org is encrypted using 256-bit Transport Layer Security (TLS/SSL). Look for the padlock icon in your browser address bar when using fb99.
• Encryption at rest: Sensitive personal and financial data stored on fb99 servers is encrypted at rest using industry-standard algorithms.
• Access controls: Access to personal data within fb99's internal systems is restricted on a need-to-know basis. Staff members who do not require access to player data as part of their role do not have it.
• Continuous monitoring: fb99's security team monitors the platform and its underlying infrastructure continuously for signs of unauthorised access, data breaches, or anomalous activity.
• Incident response: fb99 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to player rights, affected players will be notified without undue delay.

While fb99 takes all reasonable technical and organisational measures to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account secure by choosing a strong, unique password, keeping your login credentials confidential, and logging out of your fb99 session when using shared devices.

10. Your Privacy Rights

As an fb99 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: You have the right to request a copy of the personal data fb99 holds about you. We will provide this within thirty (30) days of receiving a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain information directly via your account settings.
• Right to erasure ("right to be forgotten"): You may request that fb99 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Please note that we may be required to retain certain data for legal compliance purposes even after an erasure request.
• Right to restriction of processing: You may request that fb99 restrict the processing of your personal data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to fb99 processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though fb99 may continue processing if it can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

11. Children's Privacy

The fb99 platform is strictly for adults aged 21 and above. fb99 does not knowingly collect or process personal data belonging to persons under the age of 21. If we become aware that personal data has been collected from an individual who has misrepresented their age and is in fact under 21, we will immediately suspend the relevant account, void all balances, and securely delete the associated personal data.

If you are a parent or guardian and you believe that your child under 21 has created an fb99 account, please contact us immediately at [email protected] so that we can investigate and take appropriate action promptly.

12. Third-Party Links

The fb99 platform may contain references to third-party payment providers (bKash, Nagad, Rocket, Upay) and game studios (Evolution Gaming, Pragmatic Play, Ezugi, etc.). Where interaction with these third parties involves navigating to a separate website or application, please be aware that those third-party services operate under their own independent privacy policies. fb99 is not responsible for the privacy practices of third-party providers and encourages you to review their privacy documentation before submitting any personal data directly to them.

13. Changes to This Privacy Policy

fb99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes — those that meaningfully affect how we collect, use, or share your personal data — we will notify registered players by email to the address on file at least seven (7) days before the updated policy takes effect.

The effective date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of the fb99 platform after the effective date of any revision constitutes your acceptance of the updated policy.

14. Contact Us & Privacy Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fb99 handles your personal data, please contact our support team using the details below:

• Support Email: [email protected]
• Subject Line for Privacy Matters: "Privacy Policy Enquiry" or "Privacy Rights Request"
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response Time: Acknowledgement within 48 hours; full response within 30 days

If you are not satisfied with fb99's response to a privacy complaint, you have the right to escalate the matter by submitting a formal written complaint, clearly marked "Formal Privacy Complaint", to the same email address. fb99 will treat all formal privacy complaints with priority and will provide a substantive written response within five (5) business days of receipt.